Service = Number 1

VERY GOOD…..                         and VERY FAST:

We build each tomorrow knowing our accomplishments of yesterday are worth little today. 

WEL SERVICE STANDARDS – WHAT YOU MAY EXPECT

SUBMISSIONS AND QUOTES

All submissions to WEL should be emailed to: quotes@welove.com

We set up and begin underwriting your submissions within minutes, often seconds, of receipt. You receive submission receipt confirmation from us always very, very promptly – also usually within minutes. Next, we begin the account reservation process with our various markets. This requires both a complete submission from our Retailer and expert, speedy analysis here. Upon reservation clearance we either send a notice of market clearance, specific account comments or a quotation. We often receive, reserve and quote a complete submission within an hour. WEL’s excellent workflow software allows us to track and prioritize our tasks. To stay focused, we meet daily at 0830 to manage our unfinished work.  We always welcome your calls and input whenever we do not respond fast enough. We continuously evaluate, innovate and update our workflow so that we may improve our service! The standards listed below are subject to insurer capabilities.

BINDING

Within 30 minutes of receiving an order to bind coverage:

  • Policy Number delivered to Insured and Agent.
  • Claims Instructions delivered to Insured and Agent.
  • WELSafe Report delivered to Insured and Agent.
  • Confirmation of Coverage Bound and Invoice delivered to Agent.

Same Day as binding:

  • All Filing Requests are processed on binding day if received here prior to 3pm et.

Within 24 Business Hours of binding:

  • Insurance Policy delivered to Agent

POLICY SERVICE

All endorsement requests, filing requests and monthly reports to WEL should be emailed to: endorsements@welove.com

All cancellations and reinstatement requests to WEL should be emailed to: cancellationsandreinstatements@welove.com

Endorsements are usually processed within 48 hours – almost always completed within one week of receipt by WEL. Filing, Cancellation and Reinstatement requests are processed as our highest priorities. Also, we recognize that various shippers may require special wording and coverage confirmations. We stand by to assist our Retail Agents when any item must be expedited.

PROBLEMS AND MISTAKES

It is our Number 1 responsibility to help with any problem that may arise. We will answer promptly all concerns and encourage your communication whenever you need help. Contact john.love@welove.com or derek.brooks@welove.com when an issue is not being handled to your satisfaction.

WE MUST GO THE EXTRA MILE

WEL was told by a competitor: “Stop doing all that ‘stuff’ you do! You will save yourself money and time!” Maybe so, but we see ourselves as NEEDING to add value beyond the norm. In Service. In Knowledge of our field. In the perks, tools and assistance we offer. Below are some of the ways (the ‘stuff’ we do) we really work to make your decision to send us your submissions easy:

 Our unique customized presentation for each quote gives an excellent overview and detailed look at Understanding the Value of Your Quote. WELLink explains insurer and coverage information allowing prospective and renewal clients to positive insight. WELLink may be viewed on a smartphone, tablet or desktop.

 Our Exclusive SMS Profile for each prospective insured is provided regularly to all WEL insureds and retail agents. WELSafe is an excellent safety, and sales tool in an easy to read format. You have insight and advantage with this great report that truckers of all types and sizes appreciate.

We provide regular updates including: Tommy’s Blog – News from Tommy Ruke – The Kingpin, Trans4Cast Weekly Transportation Market Updates, Constant Contact WELNews and of course updates via our website.

Under development, an exclusive fitness and diet app for truck drivers. WELFit is set to debut in the spring of 2017 as an free application for smartphones.

 WEL always has and will lead in providing the best educational opportunities for our Retail Agents.

 

Derek Brooks

Derek Brooks

Chief Executive Manager derek.brooks@welove.com  | 336.516.9171

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Kyle Stevens
President kstevens@wssib.com  | 469.252.7875

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Landon-Parnell

Landon Parnell

Executive Vice President lparnell@lp-risk.com  | 713-939-8585 Ext 503

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Kathy Schroeder

President
Kathy@sierraspecialty.com  | 559.256.6910

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Transportation Expert Joins XPT Partners

February 10, 2021

 

XPT Partners, a national specialty insurance distribution company, announced today the joining of excess transportation expert Alex Robles as Vice President and Senior Broker.  Alex will concentrate on excess transportation brokerage while also contributing to XPT’s National Transportation Practice Group.  Through XPT’s significant transportation platform and Alex’s expertise, nearly all commercial transportation coverages and classes of business can be provided to its retail agent & broker community.

With over 10 years of concentrated excess transportation experience, Alex began his insurance career working on a large excess transportation team.  Within 2 years Alex earned the title of broker, managing his own book of business. Alex’s most recent position was as Casualty Broker focused on the primary side of the business.  He also holds a Transportation Risk Specialist designation.

“A true transportation expert, Alex will be able to deliver unprecedented service and knowledge to clients through our in-house programs and brokerage markets.  We are committed to the growth of our brokerage team with our collaborative environment and the addition of top tier brokers while offering innovative products and a modern platform,” said Mark Smith, XPT Partners.

Alex is a Marine Corps and combat veteran who served for 4 years and was also part of Operation Iraqi Freedom.  Alex will be based in the Plano, Texas office.  Alex can be reached at 469.562.9898 or arobles@xptpartnersllc.com.

 

About XPT Transportation

XPT Transportation is a full-service general agency and surplus lines broker with a wide range of commercial transportation products available nationally to its retail agents through in-house binding contracts and brokerage markets. With a team of Transportation specialists now working together under the XPT flag, XPT Transportation sets itself apart with unrivaled technical knowledge, decades of experience and long-term, solid market relationships.

Contacts: Derek Brooks 336.516.9171 or derek.brooks@welove.com and Steven Vallejo 646.927.2750 or svallejo@svaunderwriting.com.

 

About XPT Partners

XPT Partners focuses on commercial P&C Brokerage, Binding and Transportation by bringing together Wholesale Broking and multiple Binding Authority platforms across many specialty lines. XPT Partners stands apart by delivering expertise, market access, new product development and exclusive service offerings to client agencies through a collaborative partnership culture. www.xptspecialty.com

Contact: Mark Smith 917.843.1243 or msmith@xptspecialty.com